ud99's Privacy Policy
Your personal information is our highest priority. In this policy, we explain in detail how your information is collected, used, and kept secure through SSL encryption.
1. Introduction and Scope
ud99 ("we", "our", "platform") operates a safe and reliable online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains how your personal information is collected, stored, processed, and used.
By using the ud99 website or registering an account, you are considered to have agreed to the terms of this Policy. This Policy applies to all services under the ud99.cam domain. If you disagree with any part of this Policy, please refrain from using our services and contact us at [email protected].
2. What Information We Collect
We collect certain types of information to provide you with the best possible service. The categories of information collected are described in detail below.
Personal Identity Information
Information you provide at the time of registration includes:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number (for bKash / Nagad / Rocket verification)
- National ID card or passport details (for KYC verification if required)
Financial Information
We collect the following for transaction processing:
- bKash, Nagad, or Rocket account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
Full payment card details are not stored on our servers.
Technical Information
The following is collected automatically when you use the platform:
- IP address and device information
- Browser type and operating system
- Cookie and session data
- Login time and location information
- Page visit history
Gaming Activity Information
To improve your gaming experience, we keep records of:
- Play history and results
- Bet amounts and categories
- Bonus usage history
- Preferred games and categories
- Responsible gaming limit settings
3. Purpose of Using Information
Collected information is used only for specific, lawful, and clearly defined purposes. ud99 processes your information for the following reasons:
Account Management
Information is used to create, verify, and secure your account. Identity verification ensures that only genuine users participate on the platform.
Financial Transactions
Financial information is required to process deposits, withdrawals, and bonus distributions smoothly. We follow guidelines relating to a ৳500 minimum deposit and ৳800 minimum withdrawal.
Security and Fraud Prevention
Technical information is used to detect and prevent fraudulent activity, money laundering, and unauthorized access.
Service Improvement
By analyzing your gaming experience, we continuously improve the platform's performance, game selection, and user interface.
Customer Support
Our 24/7 Bengali live chat support team can access relevant account information to resolve your issues.
Communication and Notifications
Your email is used to keep you informed about important account updates, transaction confirmations, policy changes, and relevant offers.
4. Sharing Information with Third Parties
ud99 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in limited circumstances:
Service Provider Partners
We work with trusted partners for payment processing (bKash, Nagad, Rocket, bank), technology infrastructure, and security verification services. These partners receive only the information necessary for their specific tasks and are bound by strict confidentiality agreements.
Legal Obligations
If a competent court or government authority issues a lawful order, we may be required to provide information in accordance with applicable law. Where possible, we will endeavor to notify you in advance.
Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such a situation, the new owner will be bound to comply with this Privacy Policy and you will be notified by email.
5. Data Security Measures
ud99 has implemented multiple layers of security to protect your information. Ensuring fair play and a safe environment is our primary responsibility.
SSL Encryption
All data transmissions are secured through SSL/TLS encryption, keeping the exchange of your information completely safe.
Firewall Protection
Advanced network firewalls and intrusion detection systems protect the server from unauthorized access.
Two-Factor Authentication
Two-factor authentication (2FA) is available for account access, which significantly increases account security.
Regular Audits
The security team conducts regular system audits and quickly resolves any potential vulnerabilities identified.
6. Cookie Usage Policy
Cookies are small data files stored on your device that improve website functionality. ud99 uses the following types of cookies:
Essential Cookies
These cookies are essential for the basic functionality of the website — maintaining login sessions, saving language preferences, and managing security tokens. Without them, the platform will not function properly.
Analytics Cookies
Analytics cookies are used to understand how users interact with the platform. This information helps improve the quality of the service and does not reveal any personal identity.
Preference Cookies
These cookies are used to remember your preferred game categories, language settings, and interface preferences, improving your experience on each visit.
You can manage cookies from your browser settings. However, disabling essential cookies may affect the functionality of the platform.
7. Data Retention Period
We retain your information only for as long as necessary. The data retention policy is as follows:
Active Accounts
All information is retained while the account remains active. Gaming history and transaction records are kept for account management and dispute resolution.
After Account Closure
Even after an account is closed, financial records and identity verification information are retained for a defined period in accordance with applicable law. After this period, the information is securely deleted.
Logs and Technical Data
System logs, access records, and security-related information are kept for a limited period, after which they are automatically deleted.
Customer Service Communications
Support tickets and live chat records are retained for a defined period for service quality monitoring and training purposes.
8. Your Data Rights
As a registered user of ud99, you have several important rights over your own information:
Right to Know
You may request to know what information we hold about you and how it is being used. We will provide the information within a reasonable time following a written request.
Right to Rectification
If any of your information is incorrect or outdated, you may request a correction. General information can be updated directly from your account settings.
Right to Deletion
In certain circumstances, you may request the deletion of your information. However, retaining some information may be necessary for us to fulfill legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted, though this may affect the functionality of the platform.
Right to Object
You have the right to object to how we use your information, particularly in relation to marketing communications.
Right to Data Portability
You may request your information in a structured and readable format.
9. Minor Protection
ud99's services are for those aged 21 and above only. We do not intentionally collect personal information from minors. We follow an age verification process at the time of registration.
If we become aware that a person has registered using false information and is under the age of 21, the account will be closed immediately and any collected information will be deleted. If you believe a minor is using our platform, please notify us at [email protected].
10. Policy Changes and Updates
ud99 may update this Privacy Policy from time to time. The Policy may be revised when the scope of services expands, new technologies are adopted, legal requirements change, or based on user feedback.
For significant changes, we will send advance notice to your registered email and display a notification on the website. Continued use of the platform after an update will be considered your acceptance of the new policy.
The date of the latest update is shown at the top of this page. If you need a previous version of the Policy, please request it at [email protected].
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, do not hesitate to get in touch with us. Our support team is always ready to assist you in Bengali.
Live Chat
Use our 24/7 Bengali live chat support for instant assistance. Our trained team is always available to answer any of your questions.