Responsible Gaming at ud99 — your safety is our priority
Online gaming is for entertainment — but it is important to keep it within limits. At ud99 we are by your side with deposit limits, self-exclusion, and 24/7 support.
What is responsible gaming and why does it matter?
Playing online betting and casino games is a form of entertainment — just like watching a film or going to a cricket match. But when gaming goes out of control, it can cause harm to your personal, family, and financial life. ud99 believes that through responsible gaming every player can enjoy themselves over the long term.
We want every one of our users to play with awareness — bet within their means, set time limits, and seek help when needed. On this page we will show you how to use ud99's tools to ensure responsible gaming.
Remember: gaming should never be a substitute for income. It is purely for entertainment — and only for people aged 21 and above.
Need immediate help?
If you feel gaming is causing problems in your life, contact us right now.
Our safety tools — here to protect you
ud99 provides you with several effective tools to keep your gaming in check. They are completely free and available to use at any time.
Deposit Limit
Set a limit on how much money you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately. To increase the limit you will need to wait 24 hours — this is an intentional safety measure.
Time-Out Session
Take a break for a set period — from 24 hours up to 30 days. During a time-out you cannot place any bets or make any deposits. Clear your head, take a break, and come back with a fresh mind.
Self-Exclusion
If you want to stop gaming altogether, choose self-exclusion. This feature lets you close your account for anywhere from 6 months to permanently. It cannot be cancelled while active — so make the decision consciously.
Bet Limit
Set an upper limit on the amount of each bet. This protects you from spending more than you need to in a single session. Plan your budget and play accordingly.
Reality Check Reminder
At set intervals a pop-up will let you know how long you have been playing and how much you have spent. This keeps you connected to reality and reduces the risk of playing too much.
Gaming History and Reports
View your complete betting and deposit history in your account. Analyse where and how much you have spent, and decide for yourself whether you need to lower your limits or take a break.
Recognise the warning signs
Gaming problems often develop gradually. Be alert if you notice the following signs in yourself or someone you know:
- Feeling a strong urge to bet more to recover losses
- Repeatedly trying to stop gaming but failing
- Hiding the amount you game from family or friends
- Spending money set aside for essential expenses or savings on gaming
- Feeling restless, irritable, or anxious when not gaming
- Gaming affecting your work, studies, or personal relationships
- Feeling the need to bet progressively larger amounts to get the same enjoyment
Ask yourself
The questions below will help you evaluate your gaming habits. Answer honestly:
- Am I spending more money on gaming than I can afford?
- Is gaming reducing the time I spend with my family?
- Have I ever taken on debt because of gaming?
- Do I get angry or frustrated when I lose at a game?
- Am I spending more time gaming than I had planned?
If two or more of these questions have a "yes" answer, please talk to our support team. We are ready to help without judgement.
Age restrictions — protecting minors
ud99 is strictly for people aged 21 and above only. Keeping minors away from gaming is our ethical responsibility. Age is verified at the time of account registration and in cases of doubt we may request additional identity documents. If you have children or teenagers at home, keep them away from your account and device and keep your password private.
10 tips for healthy gaming habits
Following these simple rules will keep gaming enjoyable at all times and ensure it never becomes a burden.
Set a budget and stick to it
Decide in advance how much money you will spend on gaming each week or month. Do not exceed that limit.
Do not chase your losses
"Chasing losses" is the most dangerous habit. If you lose, take a break — do not place bigger bets trying to win it back.
Do not think of gaming as a source of income
Gaming is never a substitute for regular income. It is purely for entertainment — keep a mindset of playing with "bonus money".
Set a time limit
Decide in advance how many hours a day you will play. Set an alarm and stop when the time is up.
Maintain a healthy life balance
Give family, friends, work, and hobbies more priority than gaming. Gaming is a small part of life.
Do not play under the influence of alcohol or drugs
When your judgement is impaired, gaming decisions can be harmful. Play with a clear and fresh head.
Take regular breaks
Take a short break every hour. Get up, walk around, drink some water — then decide whether to continue playing.
Do not bet with borrowed money
Avoid gaming with borrowed money or using someone else's account. Stay within your own means.
Avoid placing large bets in an emotional state
Do not place large bets when you are excited or upset. Wait until your emotions have settled before making a decision.
Do not be ashamed to ask for help
If you feel you are losing control, let ud99 support or your family know. Seeking help is a sign of strength.
ud99's commitment
We are not just a gaming platform — we are committed to the long-term wellbeing of our players.
Safe environment
Through SSL encryption and a fair play policy we ensure a safe and transparent gaming environment.
24/7 Bengali Support
For any issue, contact us via Bengali live chat support — at any time of day or night.
Fast account action
When you request a self-exclusion or time-out, we act quickly — without any delay.
Trained team
Our support team is trained in responsible gaming and is able to help in a sensitive manner.
How to activate the tools
Using the responsible gaming tools on ud99 is very simple. Follow the steps below:
Log in to your account
Go to the ud99 login page and access your account.
Go to the "Responsible Gaming" section
Find the responsible gaming section from your account settings.
Choose the tool you need
Select whichever you need — deposit limit, time-out, or self-exclusion.
Confirm
Confirm the setting — the limit will take effect immediately.
Chat for help
If you have any difficulty, contact us via 24/7 live chat.
Steps to protect your family
If you think someone in your family is gaming excessively, take the following steps:
- Talk to them calmly and without judgement, and express your concerns
- Contact ud99 support — we can also act on requests from third parties
- Activate parental controls or content filters on devices
- Encourage them to seek professional counselling services
- Arrange joint monitoring of financial accounts
- Remember — seeking help is not a weakness, it is an act of courage
Questions and answers about responsible gaming
Find answers to the most common questions here. Contact our support team to learn more.
Enjoy safely — with ud99
Play responsibly, enjoy the excitement within your limits. Browse our games section or contact support for any questions.